Ask a Mailman (City Letter Carrier) anything

I share a large mailbox with a neighbor who never gets his mail. He is not at home often. I have been advised to throw out his junk mail. I don't think that is legal, nor my responsibility. What can I do without starting an incident. He's nice!

Asked by Meela over 9 years ago

I wouldn't get too involved with this if I were you. I mean you wouldn't get in trouble as far as I know but you are correct in saying it's not your responsibility. Who advised you to throw out his junk mail? I would never do that as a USPS employee. No mail is junk to me. A mailer is paying my employer to deliver a service (mail) and I deliver it all. There are certain classes of mail which are non-forwardable and get a better speed of service, but it's all mail. I think the way I'd handle it is one of two ways. The first suggestion is to do nothing as it's truly not your responsibility to get involved with someone else's mail. The second suggestion would be to periodically take all of his mail, rubber band it and leave it by his front door if you feel that is a safe and secure place to leave it. I don't now how your residences are situated. Thank you for this interesting question.

398 Votes

It is my understanding 1st Class mail is protected from search and seizure, however, what if a postman observes what he believes to be a suspicious letter? Is it routed to a special place for examining? Is the sender notified? Is the recipient?

Asked by Teddy about 9 years ago

I have never come across this situation as far as I can recall. I'm pretty sure if there is a suspicious package or letter, I'd notify a supervisor who would then decide whether or not to call the USPS Potsal Inspection Service or local law enforcement. They also may want to segregate the item from other mail or people in case it is potentially hazardous material. I don't know how the notification process works with reference to the sender or recipient. This may be more common in a larger mail processing facility where the mail for many offices passes through to or from the local post offices. We aren't often taught about suspicious or potentially hazardous mail, though it is covered sometimes in service and safety talks.

398 Votes

In your opinion, (as all your answers are) do you think most CCA's have difficult finishing a route on time?

Asked by Dee almost 9 years ago

It depends. Some CCAs have a very difficult time comprehending the whole delivery process and procedure and are too slow. Others pick it up rather easily and don't have much of a problem finishing close to on time. The probationary period allows for carrier to improve their efficiency in delivery. From my observation, the supervisors aren't too quick to terminate a probationary CCA if they show improvement, work safely, have a great attitude, plus aren't too slow. You can tell that some workers are just clueless about what they're doing. They don't last too long. It's not a super difficult concept to deliver mail properly, but you need to be able to follow a map and be organized. The more one does it, the easier it gets. There are some CCAs who I thought may not pass probation, but did and are doing a decent job or "good enough for government work".

398 Votes

A person in my neighborhood is not getting her mail because the carrier is afraid of the dog INSIDE her house. She leaves her front door open, but has a sturdy storm door. She called the local manager, who said that it is always up to carriers. True?

Asked by Cathy almost 8 years ago

Cathy, in my opinion that is a tricky situation. I think it technically can be up to the carrier to decide whether or not they feel safe delivering mail to the house with the dog or not. On the flip side, I encounter that situation a couple of times per day and don't think twice about delivering to houses where I know the storm door is latched and strong enough to contain the dog. This is coming from a carrier (me) who isn't too comfortable with dogs overall and have never owned one. It is a very rare situation (almost zero) that I've refused to deliver mail to a house with a dog inside the front door. If the door looks a bit ajar I might put my foot by the front door while delivering the mail. I'm not sure any of this helps. I think the basic mantra is if we don't feel comfortable delivering to a house we don't have to. It seems a bit too gray though because someone could take that to an extreme. I feel it's always easier to deliver the mail then to have to bring it back and then attempt 2x the amount on the next delivery day.

397 Votes

While driving the vehicle to make a delivery, another motorist points towards the back of your vehicle as if something is wrong. What do you do?

Asked by jonathon about 9 years ago

I believe I have been asked this exact same question before with the same wording on this website. Anyhow, if this happened, I'd proceed with caution. When I felt it was safe to do so, I'd park the vehicle and walk around it to make sure everything looked okay. If I was in an unsafe area, I may think that it's some kind of setup to get my vehicle to stop and I'd just keep driving. Your scenario doesn't seem like it would happen very often and I don't usually pay attention to the actual other motorists gestures. I have driven a few times without the back tailgate being properly latched down which could make for a hazardous situation. I probably would be glad if someone had pointed that out to me.

397 Votes

A Hostel I was staying at said the postman automatically returns to sender (without delivering it) anything not addressed to the Hostel directly. Is this possible? or would the Hostel have to manually return it themselves?

Asked by Feeling Lied to over 9 years ago

It is possible you've been lied to as your name suggests which I find to be very bad. Unfortunately I can't confirm if this is the case or not. I don't know of any rules either way as to why the postman would automatically return any mail that doesn't have the hostels name included in the address. It is pretty common for people to receive mail or packages at a hotel or some type of short-term stay facility. A woman who I work next to has a Comfort Inn that is part of her delivery route. I'm pretty sure she delivers any mail with the hotel's street address on it. It's then up to the hotel to notify the recipient that mail has arrived and then return any mail which may be for someone who is no longer there. I think that the letter carrier will accept any returned mail from the hotel and mark it "refused" or "attempted, not known" and it should go back to the sender. You ask "is this possible?" It certainly is possible as nothing surprises me about what happens at the USPS because the consistency of service among the employees and offices is not good in my opinion. I think we should deliver the mail as addressed (especially to a hotel, hostel, Airbnb, etc) and not worry about the names on the mail and let the receiving office decide whether to keep it, return it, or discard. Individual mail cannot be forwarded from a hotel or any business. In the future, if you want something mailed to a hostel, I'd recommend putting both your name and the name of the property you are staying at.

397 Votes

The mail at the company where I work is delivered to a curbside mailbox. It is a free-standing building; not a complex or high-rise, nor do we share the building with anyone else. I requested that our mail be picked up and delivered inside the business, but was told that can only happen if I have a physical disability that prevents me from retrieving mail from the mailbox. In my 30+ years of working, I have never known this to happen. It has always been delivered inside the building. We had a temporary carrier (while our usual carrier was out sick) that DID bring the mail inside. She stated that she documented our request at the post office and that our regular carrier would continue to deliver inside the business when he returned. This did not happen, and after speaking with him, he is unwilling to deliver the mail inside, citing the disability reason. We send and receive millions of dollars in checks each month. The mail is delivered to a locked portion of the mailbox, but the outgoing mail portion does not lock. Leaving the checks in the mailbox for pickup makes us very uncomfortable and yet at the moment, our only alternative seems to be to drive to the post office every day. What are the actual USPS regulations about delivering mail to businesses, and if it CAN be delivered inside, who do I contact since I’ve had no luck with the local post office or our mail carrier? Thank you!

Asked by Isabella about 9 years ago

I don't think I've ever had as detailed a question as yours Isabella. Unfortunately I don't have an answer for you and am not going to research your question as interesting as it is. I don't know postal delivery regulations and I find that when they exist they are adhered to arbitrarily. I understand your concern about leaving outgoing mail (including valuable checks) in an unsecured mailbox outside your office. For the most part we go in to businesses to deliver their mail and take any outgoing mail. There are some offices that have curbside boxes or multi-unit cluster boxes. I don't know that your office qualifies for indoor delivery (though I don't now what those requirements would be). You could call USPS consumer affairs but I don't know how much they can help. It'd be nice if you could at least find out the regulations and know if you are being fed misinformation or you truly don't "qualify" for delivery into your building.

397 Votes

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I share a large mailbox with a neighbor who never gets his mail. He is not at home often. I have been advised to throw out his junk mail. I don't think that is legal, nor my responsibility. What can I do without starting an incident. He's nice!

It is my understanding 1st Class mail is protected from search and seizure, however, what if a postman observes what he believes to be a suspicious letter? Is it routed to a special place for examining? Is the sender notified? Is the recipient?

In your opinion, (as all your answers are) do you think most CCA's have difficult finishing a route on time?

A person in my neighborhood is not getting her mail because the carrier is afraid of the dog INSIDE her house. She leaves her front door open, but has a sturdy storm door. She called the local manager, who said that it is always up to carriers. True?

Also on Jobstr...

While driving the vehicle to make a delivery, another motorist points towards the back of your vehicle as if something is wrong. What do you do?

A Hostel I was staying at said the postman automatically returns to sender (without delivering it) anything not addressed to the Hostel directly. Is this possible? or would the Hostel have to manually return it themselves?

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I share a large mailbox with a neighbor who never gets his mail. He is not at home often. I have been advised to throw out his junk mail. I don't think that is legal, nor my responsibility. What can I do without starting an incident. He's nice!

It is my understanding 1st Class mail is protected from search and seizure, however, what if a postman observes what he believes to be a suspicious letter? Is it routed to a special place for examining? Is the sender notified? Is the recipient?

In your opinion, (as all your answers are) do you think most CCA's have difficult finishing a route on time?

A person in my neighborhood is not getting her mail because the carrier is afraid of the dog INSIDE her house. She leaves her front door open, but has a sturdy storm door. She called the local manager, who said that it is always up to carriers. True?

Also on Jobstr...

While driving the vehicle to make a delivery, another motorist points towards the back of your vehicle as if something is wrong. What do you do?

A Hostel I was staying at said the postman automatically returns to sender (without delivering it) anything not addressed to the Hostel directly. Is this possible? or would the Hostel have to manually return it themselves?

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